top55 Privacy Policy — Your Information Is Safe

Introduction & Scope

This policy applies to everyone who uses the top55 platform. Please read it carefully.

top55 is a safe and reliable online gaming platform. We believe that protecting our users' privacy is one of our most important responsibilities. This Privacy Policy ("Policy") describes how top55 collects, stores, uses, and protects your personal information.

When you use the top55 website, mobile version, or any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.

This Policy applies specifically to users located in Bangladesh and has been prepared in accordance with relevant Bangladeshi data protection regulations.

What Information Is Collected

We only collect the information needed to provide our services.

Identity Information

During account registration, your full name, date of birth, national identity card number (for age verification), email address, and mobile number are collected.

Financial Information

To process transactions, your bKash, Nagad, or Rocket number, or bank account details are collected. Full card numbers or PINs are never stored.

Technical Information

Your IP address, browser type and version, device information, page visit logs, session duration, and referral URL are recorded automatically.

Gaming Activity Information

Your gaming history, bet amounts, win/loss records, bonus usage history, and time spent on the platform are stored.

Communication Information

When you contact us via live chat or email, your messages and complaint details are stored.

Cookie & Tracking Information

Our website uses cookies that improve your browsing experience, maintain login sessions, and ensure the platform functions correctly.

Purpose of Data Use

1. Account Management & Service Delivery

Your information is used to create and manage your account at top55, verify your identity, confirm your age (for users 21+ only), and provide you with uninterrupted gaming services.

2. Financial Transaction Processing

Your financial information is used to securely process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, and to maintain transaction records.

3. Security & Fraud Prevention

Your information is used to detect and prevent unauthorized account access, suspicious transactions, multi-account activity, and other forms of fraud.

4. Responsible Gaming Monitoring

This information is used to monitor your gaming behavior, identify risky patterns, and set limits or provide assistance when needed. Visit our Responsible Gaming page to learn more.

5. Customer Support

Our 24/7 live chat and support team uses your account information to properly respond to your complaints or questions and resolve issues.

6. Platform Improvement

Anonymous statistical data is used to analyze user experience, identify platform weaknesses, and add new games and services.

Data Storage & Security

Technical Security Measures

top55 uses the following technologies and methods to keep your information secure:

256-bit SSL encryption — on all data transmissions
Encrypted database — sensitive personal data stored in encrypted form
Firewall & intrusion detection system
Two-Factor Authentication support
Regular security audits & vulnerability testing
Limited and controlled staff access to data

Data Retention Period

top55 stores your information only for as long as necessary:

Active accounts: Full data is retained while the account remains active.
Closed accounts: Certain financial records are retained after account closure to meet legal obligations.
Log data: Technical logs are generally deleted automatically after a set period.
Legal investigations: Where requested by a judicial or regulatory authority, relevant data is retained until the investigation is complete.

Sharing Data with Third Parties

top55 never sells your personal information. It may be shared with partners in limited circumstances.

When Data May Be Shared

top55 may share necessary information with third parties in the following specific circumstances:

Payment processors: Necessary transaction information is shared with the relevant financial institution or payment gateway to complete bKash, Nagad, Rocket, and bank transfers.
Technology service providers: Information may be shared under contract with selected technology partners providing server hosting, data analytics, or security services, who are required to comply with our privacy policy.
Legal obligations: Relevant information may be provided in response to a court order, government directive, or lawful request from a law enforcement agency.
Fraud prevention: Necessary information may be exchanged with other platforms or authorities to prevent serious fraud or criminal activity.

What Is Never Done

Personal information is never sold to advertisers or marketing agencies.
Your gaming history or financial information is never shared with unrelated third parties.
Contact information is never shared with any marketing company without your consent.
Your information is never used beyond the purposes described in this policy.

Your Rights & Choices

Every user of top55 has certain rights regarding their personal information.

Right to Access Information

You can request a copy of your personal information held by us at any time. We are obligated to provide it within a reasonable time.

Right to Correct Information

If the information we hold about you seems incorrect or incomplete, you can request a correction through account settings or support.

Right to Close Your Account

You can close your top55 account at any time. Data will be deleted once legal retention obligations have been met.

Right to Object to Processing

If you object to your data being processed for a specific purpose, let us know. We will consider it if there is no legal barrier.

Right to Data Portability

You can request your own data in a structured, machine-readable format, which will be provided where applicable.

Right to Opt Out of Marketing

If you do not want to receive promotional emails or messages, you can unsubscribe or contact the support team at any time.

Cookies & Tracking Technology

What Cookies Are and Why They Are Used

Cookies are small text files that your browser stores on your device. top55 uses cookies for the following reasons:

Essential cookies: These cookies are essential for maintaining login sessions and running the platform's basic functions. The site will not work properly without them.
Functional cookies: Used to remember your preferences and settings and to personalize your experience.
Analytics cookies: Collect anonymous statistics to understand how users interact with different parts of the platform.
Security cookies: Used to detect suspicious activity and keep accounts secure.

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working.

Policy Changes & Updates

How Changes Will Be Communicated

top55 reserves the right to update this Privacy Policy as needed. If there are any significant changes:

The "Last Updated" date on this page will be changed.
Registered users will be notified by email or via a notification after logging in.
The effective date of the updated policy will be clearly stated.

Continuing to use top55 after changes are made will be considered acceptance of the new policy.

Children's Privacy

top55 is for users aged 21 and above only. We do not knowingly collect any information from anyone under 21. If it comes to our attention that information from a minor has been collected, it will be deleted immediately.

top55 takes responsibility for your privacy